Effective Date: 2 November 2026
Last Updated: 2 November 2026
1. Introduction
HIGHLAND Spices respects the privacy of its customers, website visitors, suppliers, business associates, wholesale buyers, distributors and international customers. We are committed to handling personal information responsibly and maintaining appropriate safeguards to protect the information entrusted to us.
This Privacy Policy explains how HIGHLAND Spices collects, receives, uses, stores, processes and shares personal information in connection with its business activities, including retail sales, wholesale and bulk supply, domestic distribution, export of whole spices, ground spices, blended spices and other spice products, website enquiries and related services.
HIGHLAND Spices operates as a sole proprietorship and is engaged in the sourcing, processing, packaging, marketing, distribution and sale of spices and spice products.
By visiting our website, contacting us, submitting an enquiry, placing an order or otherwise interacting with our business, you acknowledge that you have had an opportunity to read this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to personal information collected through:
Our official website and online enquiry forms.
Retail stores and direct customer interactions.
Wholesale, bulk and institutional purchase enquiries.
Distributor, dealer and supplier communications.
Domestic sales and delivery arrangements.
International export enquiries and transactions.
Email, telephone, messaging applications and other business communications.
Marketing, promotional activities and customer-support interactions.
This Policy applies to customers and other individuals whose personal information we process, including authorised representatives of companies, business organisations, suppliers, distributors and overseas buyers.
3. Information We Collect
Depending on the nature of your interaction with HIGHLAND Spices, we may collect the following categories of information.
A. Personal and Contact Information
Name of the customer or authorised representative.
Residential, billing and delivery address.
Business or company name.
Email address and mobile number.
Country, state, city and postal code.
Other contact information voluntarily provided by you.
B. Retail Customer Information
For retail purchases and customer service, we may collect:
Customer name and contact details.
Product selection and order details.
Billing and shipping information.
Order history and purchase preferences.
Delivery instructions.
Customer feedback, complaints and support requests.
Details relating to returns, replacements and refunds.
C. Wholesale and Bulk Buyer Information
For wholesale, institutional and bulk business transactions, we may collect:
Business or organisation name.
Name and contact details of the proprietor or authorised representative.
Business address and delivery locations.
GST registration and tax details, where applicable.
Purchase orders and product specifications.
Product grades, quantities and packaging requirements.
Quotations, pricing and payment-related records.
Business correspondence and transaction history.
D. Export Customer and International Trade Information
For international enquiries and export transactions, we may collect information necessary to establish and fulfil overseas business relationships, including:
Importer, buyer and consignee details.
Company name and registered or business address.
Contact person, designation, email and telephone number.
Country of destination and delivery information.
Product specifications, grades, quantities and packaging requirements.
Purchase orders, proforma invoices and commercial invoices.
Shipping, freight and customs-related information.
Importer registration, tax identification and other regulatory details where required.
Banking and remittance reference information necessary for transaction verification and reconciliation.
Details required for export documentation, customs clearance and regulatory compliance.
E. Website and Technical Information
When you visit our website, certain technical information may be collected, including:
Internet Protocol address.
Browser type and device information.
Operating system.
Website access date and time.
Pages visited and browsing activity.
Website interaction and performance information.
Cookie-related and similar technical information.
4. How We Collect Information
HIGHLAND Spices may collect information through various business and communication channels, including:
Directly from customers during retail purchases.
Through website enquiry, contact and order forms.
During wholesale, bulk and institutional purchase enquiries.
Through telephone calls, emails and business messages.
When customers or business buyers submit quotations requests and purchase orders.
Through suppliers, distributors, logistics partners or authorised business representatives where necessary for a transaction.
Through website technologies, cookies and similar digital tools.
Through export documentation and international business correspondence.
We aim to collect information that is reasonably necessary for the relevant business purpose.
5. Purpose of Collecting and Using Information
HIGHLAND Spices uses collected information for legitimate business, operational and legal purposes, including the following.
A. Retail Business
Processing and fulfilling customer orders.
Preparing invoices and maintaining transaction records.
Arranging product delivery and communicating order status.
Responding to customer enquiries and complaints.
Managing returns, replacements and refunds.
Providing after-sales support.
Maintaining customer purchase records where necessary.
B. Wholesale and Bulk Supply
Responding to wholesale and bulk purchase enquiries.
Preparing quotations and commercial proposals.
Confirming product specifications, grades and order quantities.
Managing purchase orders and supply arrangements.
Coordinating packaging, dispatch and delivery.
Maintaining customer, accounting and business records.
Managing long-term commercial relationships.
C. Export Business
Responding to international buyer enquiries.
Preparing quotations, proforma invoices and commercial offers.
Processing export orders and coordinating shipments.
Preparing commercial, shipping and customs documentation.
Coordinating with customs brokers, freight forwarders, shipping agents and other authorised service providers.
Meeting applicable customs, taxation, banking and regulatory requirements.
Communicating shipment status and resolving transaction-related issues.
Maintaining export transaction and compliance records.
D. General Business Operations
Providing customer and business support.
Communicating important product, order and service updates.
Maintaining accounting, taxation, audit and commercial records.
Preventing fraud, misuse and unauthorised transactions.
Improving our products, services and customer experience.
Sending promotional communications in accordance with applicable laws.
Maintaining supplier, distributor and business relationships.
Complying with legal obligations and responding to lawful requests from authorities.
6. Payment Information
HIGHLAND Spices accepts and processes payments through applicable business payment arrangements, including bank transfers, UPI and other authorised payment channels.
Payment-related information may include transaction references, payment confirmations, invoice details and remittance records required for order verification, financial reconciliation and accounting purposes.
Online payment transactions are handled through the relevant payment service providers and financial institutions. Customers are encouraged to review the privacy and security policies of the respective service providers when using their services.
HIGHLAND Spices does not request customers to share confidential payment authentication details, such as banking passwords, card PINs or one-time passwords, through ordinary business communications.
7. Sharing of Personal Information
HIGHLAND Spices does not sell customers’ personal information to third parties for their independent marketing purposes.
We may share relevant personal and business information with trusted service providers, professional organisations, logistics partners and authorised third parties where necessary for legitimate business operations, order fulfilment or legal compliance.
These parties may include:
A. Courier and Logistics Partners
Customer names, contact numbers, delivery addresses and shipment details may be shared with courier and transportation partners, including Ekart Logistics, for domestic order collection, transportation and delivery.
For export shipments, relevant information may be shared with freight forwarders, shipping lines, customs brokers, transport operators and other authorised logistics agencies.
B. Banks and Payment Service Providers
Transaction-related information may be shared with banks, financial institutions and payment service providers for payment processing, verification and reconciliation.
C. Professional and Business Service Providers
Relevant information may be shared with accountants, auditors, legal advisers, website service providers, hosting providers, IT support teams and other professional service organisations for business administration and operational purposes.
D. Government and Regulatory Authorities
Information may be disclosed to customs authorities, taxation departments, export regulatory bodies, law-enforcement agencies, courts and other competent authorities in accordance with applicable legal requirements.
E. Business Partners
Relevant information may be shared with authorised suppliers, distributors, business representatives and other transaction-related parties for fulfilling orders and managing commercial relationships.
We take reasonable steps to ensure that information shared with third parties is limited to what is necessary for the relevant purpose.
8. International Data Transfers
As HIGHLAND Spices is involved in international trade and export activities, certain personal and business information may be transferred to or accessed by parties located outside India.
Such information may be shared with:
Overseas importers and buyers.
International consignees and business representatives.
Freight forwarders and shipping companies.
Overseas customs agents and logistics providers.
Banks and financial institutions involved in international transactions.
Relevant foreign government and regulatory authorities.
These transfers may be necessary for processing export orders, preparing shipping documents, completing customs formalities, arranging international transportation, verifying payments and fulfilling contractual or regulatory obligations.
We take reasonable steps to ensure that such information is handled responsibly and shared only for legitimate business and legal purposes, in accordance with applicable laws.
9. Cookies and Website Technologies
Our website uses cookies and similar technologies to support website functionality, maintain user preferences, enhance browsing experiences, improve website performance and understand visitor interactions.
Cookies may be used to:
Maintain website functionality.
Remember user preferences.
Support website navigation and session management.
Improve website performance.
Understand website usage patterns.
Support security and prevent misuse.
Visitors may manage cookie preferences through available website controls and browser settings. Disabling certain cookies may affect some website features and functionality.
We handle cookie-related information in accordance with applicable privacy and data protection requirements.
10. Website Analytics and Third-Party Services
Website operations may involve technical service providers and digital tools that support website hosting, performance monitoring, security, visitor analytics, customer communication and online business operations.
These services may process technical information and website usage data to support their respective functions.
Third-party service providers are expected to handle information in accordance with their applicable privacy policies, contractual responsibilities and relevant data protection requirements.
Visitors are encouraged to review the privacy policies of external services when interacting with third-party platforms through our website.
11. Data Security
HIGHLAND Spices follows reasonable security practices and safeguards to protect personal and business information against unauthorised access, disclosure, alteration, loss or misuse.
Our security measures may include:
Restricting information access to authorised personnel.
Maintaining appropriate account and access controls.
Using secure communication and website connections.
Taking reasonable precautions when sharing business documents.
Maintaining appropriate business records and backups.
Reviewing the handling of information by service providers.
Taking appropriate steps to address suspected security incidents.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
12. Data Retention
HIGHLAND Spices retains personal and business information for the period necessary to fulfil the purposes for which it was collected, including:
Processing and completing customer orders.
Managing customer and business relationships.
Maintaining accounting, taxation and commercial records.
Meeting export, customs and regulatory obligations.
Resolving disputes and handling complaints.
Establishing or defending legal claims.
Meeting contractual and statutory requirements.
Information that is no longer required is securely deleted, destroyed or anonymised, subject to applicable legal and regulatory retention requirements.
13. Your Privacy Rights and Choices
Subject to applicable laws, individuals may contact HIGHLAND Spices to:
Request information about personal information held by us.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of promotional and marketing communications.
Raise concerns or complaints regarding the handling of personal information.
Certain information may need to be retained to meet legal, accounting, taxation, customs, contractual or regulatory requirements.
We will review and respond to privacy-related requests in accordance with applicable laws.
14. Marketing and Promotional Communications
HIGHLAND Spices may communicate product updates, offers, business announcements and promotional information through email, telephone, SMS or messaging platforms in accordance with applicable laws.
Customers and business contacts may request to stop receiving promotional communications by contacting us through the details provided in this Policy.
Even after opting out of promotional communications, we may continue to send essential messages relating to orders, payments, deliveries, invoices, customer support and legal matters.
15. Children’s Privacy
Our website and business services are intended for general customers and business users and are not specifically directed towards children.
We handle children’s personal information in accordance with applicable legal requirements, including provisions relating to parental or guardian consent and other safeguards.
We do not knowingly seek to collect children’s personal information in circumstances where such collection would violate applicable law.
16. Third-Party Websites and Services
Our website and business communications may contain links to external websites, payment services, logistics platforms, social media networks and other third-party services.
These services operate under their own terms, privacy policies and data-handling practices. HIGHLAND Spices does not control the privacy practices or security arrangements of external websites and platforms.
Customers and visitors are encouraged to review the relevant privacy policies before sharing personal information through third-party services.
17. Business Transactions and Legal Disclosures
In connection with business restructuring, transfer of business operations, legal proceedings or other permitted business transactions, relevant personal and business information may be disclosed or transferred where legally permitted and reasonably necessary.
We may also disclose information where required by applicable law, a court order, government authority or other lawful process.
18. Changes to This Privacy Policy
HIGHLAND Spices may revise or update this Privacy Policy from time to time to reflect changes in business operations, website functionality, service providers, privacy practices or applicable legal and regulatory requirements.
The revised Policy will be published on our website with an updated effective date.
We encourage customers and website visitors to review this page periodically to remain informed about how their information is handled.
19. Contact Information and Grievance Redressal
For privacy-related questions, requests, complaints or concerns regarding the handling of personal information, you may contact:
HIGHLAND Spices
Business Location: Manjapetty, Nedumkandam, Udumbanchola Taluk, Idukki District, Kerala, India.
Email: care@highlandspices.com
Grievance Officer / Privacy Contact: customer.car@.highlandspices.com
We will review privacy-related requests and complaints and respond within the time prescribed under applicable laws and regulations.
20. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with this Policy shall be subject to the jurisdiction of the competent courts in India, subject to applicable statutory rights and legal requirements.