1. Introduction
Welcome to the official website of HIGHLAND Spices. These Terms and Conditions govern your access to and use of our website, products, services and related online facilities.
HIGHLAND Spices is a proprietorship business engaged in the sourcing, processing, packaging, marketing and sale of premium whole spices, ground spices and blended spice products. Our business activities include retail sales, wholesale supplies and export of spices.
By accessing, browsing or purchasing products through our website, you acknowledge that you have read, understood and agreed to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.
2. Business Information
Brand Name: HIGHLAND Spices
Business Location: Manjapetty, Nedumkandam, Udumbanchola Taluk, Idukki District, Kerala, India.
Email: care@highlandspices.com
Phone: +91 82 8989 9686
Website: www.highlandspices.com
HIGHLAND Spices is a registered trademark. Certain products, including Alleppey Green Cardamom and Malabar Black Pepper, are GI-authorised products. All geographical indication references are made in accordance with applicable authorisations and product eligibility.
3. Eligibility to Use the Website
By using this website, you confirm that:
You are legally competent to enter into a binding agreement under applicable Indian laws.
You will provide accurate, complete and updated information when placing an order or submitting an enquiry.
You will use the website only for lawful purposes.
You will not misuse, interfere with or attempt to compromise the website, its services or security.
Where an individual accesses the website on behalf of a business or organisation, that individual represents that they are authorised to act on its behalf.
4. Products and Product Information
HIGHLAND Spices offers a range of premium spice products, which may include:
Whole spices such as Green Cardamom, Black Pepper, Cloves, Nutmeg, Mace and Star Anise.
Ground spices and individual spice powders.
Traditional blended spice powders and masala products.
Premium spice gift hampers and customised product packages.
Bulk and wholesale spice supplies.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, weights, packaging details and other information displayed on the website are accurate.
However, natural agricultural products may exhibit variations in colour, size, shape, texture, aroma and appearance depending on crop conditions, harvest seasons, sourcing regions and natural characteristics.
Product photographs are intended for representation. Actual product appearance and packaging may vary slightly.
5. Product Quality and Natural Characteristics
Our spices are sourced, selected, processed and packed with attention to product quality, freshness and preservation of their natural characteristics.
As spices are agricultural commodities, minor variations between batches are natural and do not necessarily indicate a difference in product quality.
Customers are advised to check the product description, net weight, ingredients, applicable declarations, packaging details and storage instructions before placing an order.
Any product-specific certifications, geographical indication references, quality claims or other representations shall apply only to the relevant eligible products and shall not be interpreted as applying to the entire product range.
6. Pricing and Product Availability
All prices displayed on the website are in Indian Rupees (INR), unless otherwise specified.
Product prices may include applicable taxes or display taxes separately, as indicated during checkout.
HIGHLAND Spices reserves the right to revise product prices, promotional offers, discounts and availability without prior notice.
Product availability may vary depending on harvest cycles, stock levels, seasonal supply, processing schedules and other operational requirements.
An order placed through the website is subject to acceptance and confirmation by HIGHLAND Spices.
In the event of an incorrect price, stock discrepancy or technical error, we reserve the right to contact the customer for clarification or cancel the affected order and arrange an appropriate refund wherever payment has been received.
7. Orders and Order Confirmation
Customers may place orders through the website by selecting available products, providing the required delivery information and completing the applicable checkout process.
An order acknowledgement or automated notification does not necessarily constitute final acceptance of the order.
Orders will be processed after verification of the order details and receipt or confirmation of payment, wherever applicable.
HIGHLAND Spices reserves the right to decline, hold or cancel an order in circumstances involving:
Incorrect or incomplete customer information.
Suspected fraudulent or unauthorised transactions.
Product unavailability.
Pricing or technical errors.
Delivery restrictions or other genuine operational limitations.
Customers will be informed of any material changes or cancellations, and applicable refunds will be processed accordingly.
8. Payment Terms
Customers are required to make payments through the payment options made available during the checkout process or through other payment arrangements expressly agreed upon by HIGHLAND Spices.
All payments must be made in the applicable currency and through authorised payment channels.
For wholesale, bulk and export transactions, payment terms may be mutually agreed upon through quotations, purchase orders, proforma invoices or separate commercial agreements.
HIGHLAND Spices shall not be responsible for delays or failures arising from banking networks, payment intermediaries or technical issues beyond its reasonable control. However, we will assist customers in resolving payment-related discrepancies.
9. Shipping and Delivery
Orders will be processed and dispatched to the delivery address provided by the customer.
For domestic shipments, HIGHLAND Spices may engage recognised logistics and courier service providers, including Ekart Logistics, depending on the delivery location and operational requirements.
Our standard dispatch timeline is generally 24–48 hours after order confirmation, subject to product availability and operational conditions.
Delivery timelines are estimates and may vary due to:
Customer location and delivery serviceability.
Courier partner operations.
Weather conditions and natural disruptions.
Public holidays and unforeseen circumstances.
Transportation or logistical delays.
Customers are responsible for providing accurate delivery details, including their name, address, contact number and PIN code.
Additional shipping charges, where applicable, will be communicated or displayed during checkout.
For detailed information, customers are advised to refer to our Shipping and Delivery Policy.
10. Returns, Replacements and Refunds
HIGHLAND Spices aims to ensure that customers receive products in proper condition and in accordance with their orders.
Customers should inspect their orders upon delivery and notify us promptly if they receive:
Incorrect products.
Damaged or tampered packaging.
Missing items.
Products that are materially different from the confirmed order.
Products with other verifiable quality or fulfilment issues.
Any request for a return, replacement or refund must be supported by appropriate order details and, where relevant, photographs or other evidence.
Due to the nature of food and spice products, returns of opened, used or tampered-with products may not be accepted, except where required under applicable law or where a verified product issue warrants an appropriate remedy.
Approved refunds will be processed through the applicable payment channel or another mutually agreed method.
For complete information, customers should refer to our Return, Refund and Cancellation Policy.
11. Wholesale and Bulk Orders
HIGHLAND Spices accepts wholesale and bulk enquiries from retailers, distributors, traders, institutional buyers and other business customers.
Wholesale transactions may be subject to separate quotations and commercial terms, including:
Minimum order quantities (MOQ).
Product grades and specifications.
Packaging requirements.
Bulk pricing and applicable taxes.
Advance payments and payment schedules.
Processing and dispatch timelines.
Transportation and delivery arrangements.
A wholesale enquiry does not constitute a confirmed order. Orders will be considered confirmed upon mutual acceptance of the commercial terms and applicable payment arrangements.
12. Export Orders and International Transactions
HIGHLAND Spices may undertake domestic and international business enquiries and export transactions, subject to applicable laws, regulatory requirements and commercial arrangements.
Export orders may involve separate specifications, documentation, quality requirements, packaging standards, shipping terms, payment conditions and delivery arrangements.
International buyers are responsible for understanding and complying with applicable import regulations, customs procedures, duties, taxes, food safety requirements and other import-related obligations in their respective countries, as applicable under the agreed transaction terms.
Export orders will be governed by the terms mutually agreed upon in the relevant quotation, proforma invoice, purchase order, sales contract or other written commercial documentation.
In the event of any inconsistency between these website Terms and Conditions and a separately executed export agreement, the specific terms of the export agreement shall prevail for that transaction.
13. Intellectual Property Rights
All intellectual property appearing on this website belongs to or is lawfully used by HIGHLAND Spices, unless otherwise indicated.
This includes:
Brand name, logo and trademarks.
Product photographs and images.
Website design and visual elements.
Product descriptions and written content.
Marketing materials and promotional graphics.
Original text, illustrations and other creative assets.
HIGHLAND Spices is a registered trademark. Unauthorised copying, reproduction, distribution, modification, commercial use or exploitation of any website content or brand identity is prohibited without prior written permission.
Nothing on this website grants any person or organisation a licence or ownership right over our intellectual property.
14. Permitted Use and Prohibited Activities
Users agree not to:
Use the website for unlawful or fraudulent activities.
Attempt unauthorised access to website systems or customer information.
Introduce malicious software, viruses or harmful code.
Copy or extract website content for unauthorised commercial purposes.
Interfere with the website’s functionality or security.
Submit false, misleading or inaccurate information.
Use our brand name, logo or product content without permission.
HIGHLAND Spices reserves the right to restrict access or take appropriate action against users who violate these conditions.
15. Website Content and Accuracy
We continuously endeavour to maintain accurate and updated information on our website.
However, occasional typographical errors, technical inaccuracies, outdated information or omissions may occur.
HIGHLAND Spices reserves the right to correct, update or modify website content, product information, pricing, specifications and other details whenever necessary.
Such modifications do not affect rights and obligations already established under confirmed transactions, except where changes are mutually agreed upon or required by applicable law.
16. Limitation of Liability
To the extent permitted under applicable law, HIGHLAND Spices shall not be liable for indirect, incidental or consequential losses arising from the use of or inability to access the website.
We shall not be responsible for interruptions caused by internet connectivity issues, technical failures, third-party service providers, courier operations or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions shall exclude or restrict liability that cannot legally be excluded or restricted under applicable Indian law, including statutory consumer rights and remedies.
17. Third-Party Services and External Links
Our website may contain links to third-party websites, payment services, logistics platforms or other external services for customer convenience.
These services are operated independently and may be governed by their own terms, conditions and privacy policies.
HIGHLAND Spices does not control the content, security or operational practices of external websites and shall not be responsible for their independent activities, subject to applicable law.
18. Privacy and Customer Information
Customer information collected through our website may be used for order processing, payment verification, delivery coordination, customer support, business communication and other legitimate business purposes.
We handle personal information in accordance with our Privacy Policy and applicable data protection laws in India.
Customers are encouraged to review our Privacy Policy to understand how their information is collected, used, stored and protected.
19. Force Majeure
HIGHLAND Spices shall not be held responsible for delays or failure to perform contractual obligations resulting from circumstances beyond reasonable control.
Such circumstances may include natural disasters, floods, landslides, severe weather conditions, epidemics, pandemics, government restrictions, transportation disruptions, strikes, civil disturbances, war, fire or other unforeseen events.
We will make reasonable efforts to communicate material disruptions and resume normal operations as soon as practicable.
20. Suspension and Termination of Access
HIGHLAND Spices reserves the right to suspend, restrict or terminate access to the website, without prior notice where reasonably necessary, in cases involving misuse, fraudulent activities, security concerns or violations of these Terms and Conditions.
Such action shall not affect any rights or obligations arising from transactions already confirmed, subject to applicable law.
21. Amendments to Terms and Conditions
HIGHLAND Spices reserves the right to revise, update or modify these Terms and Conditions from time to time.
Any revised version will be published on this website with the updated effective date or revision date.
Continued use of the website following publication of the revised terms will constitute acceptance of the updated terms, to the extent permitted by applicable law.
22. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or transactions conducted through HIGHLAND Spices shall be subject to the jurisdiction of the competent courts in Kerala, India, subject to applicable consumer protection laws and mandatory legal provisions.
23. Severability
If any provision of these Terms and Conditions is determined to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.
24. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Shipping and Delivery Policy, Return, Refund and Cancellation Policy, Disclaimer and other applicable policies published on the website, constitute the general terms governing the use of the HIGHLAND Spices website.
Specific commercial agreements, quotations, purchase orders and export contracts may contain additional terms applicable to individual transactions.
25. Contact Information
For questions, clarifications, complaints or assistance relating to these Terms and Conditions, customers may contact us through the following channels:
HIGHLAND Spices
Manjapetty, Nedumkandam,
Udumbanchola Taluk, Idukki District,
Kerala, India.
Email: care@highlandspices.com
Phone: +91 82 8989 9686
Website: HIGHLAND Spices Official Website
We appreciate your interest in HIGHLAND Spices and thank you for choosing our products.
*HIGHLAND Spices – Bringing the Authentic Flavours of Idukki to the World.