At HIGHLAND Spices, we are committed to delivering quality spices and spice products to our customers with care, reliability and efficiency. Whether you purchase through our website, place a bulk wholesale order or enquire about international exports, we aim to ensure that every order is properly processed, securely packed and dispatched through suitable logistics partners.
This Shipping and Delivery Policy explains our order processing, shipping arrangements, delivery timelines and related terms.
1. Order Processing and Dispatch
All orders received through the HIGHLAND Spices website are subject to order verification and confirmation.
Orders are generally processed within 24–48 hours after successful order confirmation.
Orders are carefully checked, packed and prepared for dispatch to maintain product quality and packaging integrity.
Orders placed on Sundays, public holidays or during non-working days may require additional processing time.
Orders involving customised packaging, special requirements or larger quantities may require additional processing time.
Customers will receive order and dispatch-related updates through the contact details provided at the time of purchase.
The dispatch timeline may vary depending on product availability, order volume and operational requirements.
2. Shipping and Delivery Partners
HIGHLAND Spices works with established logistics and courier service providers to facilitate the delivery of customer orders.
For domestic online orders, we currently use Ekart Logistics as our courier and delivery partner.
Depending on the delivery destination, order quantity and shipping requirements, other suitable logistics partners or transport services may also be engaged.
Once an order is handed over to the logistics partner, shipment tracking details will be shared with the customer through the available communication channels.
3. Domestic Shipping and Delivery
We facilitate the delivery of HIGHLAND Spices products to serviceable locations across India, subject to courier network availability.
Domestic orders are shipped to the delivery address provided by the customer.
Estimated delivery timelines depend on the destination, courier connectivity and transportation conditions.
Delivery timelines are indicative and may vary due to operational or external circumstances.
Customers are requested to provide accurate and complete shipping information, including their name, address, PIN code and contact number.
Delivery availability is subject to the serviceability of the destination PIN code by the selected logistics partner.
Any additional shipping charges applicable to an order will be displayed during checkout or communicated to the customer before order confirmation, as applicable.
4. Wholesale and Bulk Order Deliveries
HIGHLAND Spices accepts wholesale and bulk enquiries for whole spices, ground spices and blended spice products.
Shipping and delivery arrangements for wholesale and bulk orders are determined based on:
Order quantity and product specifications.
Packaging requirements and shipment dimensions.
Delivery destination.
Selected transportation or logistics service.
Agreed commercial and delivery terms.
Shipping charges, dispatch schedules and estimated delivery timelines for bulk orders will be communicated separately during order confirmation or quotation.
For large-volume orders, delivery may be arranged through suitable transport agencies, cargo services or other logistics partners.
5. International Shipping and Export Orders
HIGHLAND Spices undertakes enquiries and order arrangements for the international supply of whole spices and other spice variants, subject to applicable export regulations and destination-country requirements.
International shipments are handled based on mutually agreed commercial and shipping terms.
The following aspects will be communicated and agreed upon before order confirmation:
Product specifications and quantities.
Packaging and labelling requirements.
Shipping method and logistics arrangements.
Applicable shipping and freight charges.
Export documentation and regulatory requirements.
Estimated dispatch and transit timelines.
Applicable Incoterms and delivery responsibilities.
International shipments may be subject to customs inspections, import duties, taxes, clearance procedures and other regulatory requirements in the destination country. Any applicable charges at the destination are governed by the agreed shipping terms and relevant import regulations.
6. Shipping Charges
Shipping charges may vary depending on the destination, order weight, package dimensions, order quantity and selected delivery method.
Applicable shipping charges for retail orders will be communicated during checkout or before order confirmation.
Wholesale and bulk order shipping charges will be quoted separately based on the shipment requirements.
International freight and associated logistics costs will be determined according to the agreed export terms.
Any additional charges arising from special delivery requirements will be communicated wherever applicable.
Unless specifically stated otherwise, shipping and transportation charges are additional to the product price.
7. Order Tracking
Once an order has been dispatched, customers will receive the applicable shipment tracking details through SMS, email or other available communication channels.
Customers can use the tracking information provided to follow their shipment status through the respective courier or logistics partner’s tracking facility.
For assistance with tracking or delivery-related enquiries, customers may contact our support team.
8. Delivery Delays
Although we make every reasonable effort to ensure timely delivery, certain circumstances may affect the estimated delivery schedule, including:
Adverse weather conditions and natural disruptions.
Transportation or logistics network delays.
Regional restrictions or operational interruptions.
Public holidays and unforeseen circumstances.
Customs clearance and regulatory procedures for international shipments.
Incorrect or incomplete delivery information provided by the customer.
HIGHLAND Spices will make reasonable efforts to coordinate with the logistics partner and provide relevant shipment updates whenever necessary.
Delivery timelines are estimates and do not constitute guaranteed delivery dates unless expressly agreed in writing.
9. Incorrect Address and Delivery Failure
Customers are responsible for providing accurate and complete delivery details at the time of placing an order.
HIGHLAND Spices cannot be held responsible for delivery delays or unsuccessful delivery attempts arising from incorrect addresses, incomplete contact information, unavailable recipients or other customer-related circumstances.
If a shipment is returned to origin due to an unsuccessful delivery, the customer may be required to bear applicable additional shipping or re-dispatch charges.
Any re-shipment will be arranged after confirming the revised delivery details and applicable charges with the customer.
10. Damaged, Missing or Incorrect Products
We take care to ensure that all products are properly packed before dispatch.
Customers are requested to inspect their packages upon delivery. In the event of:
Damaged or tampered packaging.
Missing products or quantities.
Incorrect products received.
Visible transit-related damage.
Customers should notify HIGHLAND Spices as soon as possible, preferably within 48 hours of delivery, with the following details:
Order number.
Description of the issue.
Clear photographs or videos of the package and products.
Relevant supporting information, where applicable.
Our team will review the complaint and coordinate with the relevant logistics partner, wherever necessary, to determine an appropriate resolution in accordance with our applicable Return, Refund and Replacement Policy.
11. Delivery Confirmation
An order will be considered delivered once the logistics partner records successful delivery at the address specified in the order or confirms receipt through its delivery confirmation process.
Customers are advised to retain their order confirmation and shipment tracking details until the products have been received and checked.
12. Contact Us
For any questions, clarifications or assistance relating to shipping, dispatch or delivery, customers may contact HIGHLAND Spices through the following channels:
HIGHLAND Spices
Manjapetty, Nedumkandam,
Udumbanchola Taluk, Idukki District,
Kerala, India.
Email: care@highlandspices.com
Phone: +91 82 8989 9686
Website: www.highlandspices.com
13. Policy Updates
HIGHLAND Spices reserves the right to revise, modify or update this Shipping and Delivery Policy from time to time to reflect changes in business operations, logistics arrangements, applicable regulations or customer service practices.